Privacy Policy
Visualise Scotland is committed to protecting your personal information.
When we say ‘we’, ‘our company’, ‘the company’, ‘our’ or ‘us’ we are referring to ‘Visualise Scotland’.
This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.
We reserve the right to amend our privacy policy to reflect changes to our business, website or to data protection legislation. You should therefore revisit this privacy policy on a regular basis to ensure you are familiar with its terms.
Our company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on the 11th March 2024.
Who are we?
This website is operated by Visualise Scotland.
Visualise Scotland is a Private Limited Company by guarantee without share capital use of ‘Limited’ exemption registered in Scotland. Company registration number: SC328153. Scottish charity number: SC012418. Registered office address Norton Park, 57 Albion Road, Edinburgh, Midlothian, EH7 5QY.
How to contact us
If you have any questions about our privacy policy or the information we collect or use about you, please contact:
Email: office@visualise.org.uk
Call us: +44 (0)131 475 2337 / (0)131 475 2310
Or write to us:
FAO Data Protection Officer
Visualise Scotland
Norton Park
57 Albion Road
Edinburgh
EH7 5QY
How do we collect your data?
You directly provide our company with most of the data we collect. We collect data and process data when you:
- Register online or place an order for any of our products or services.
- Voluntarily complete a customer survey or provide feedback on any of our chat windows or via email.
- Use or view our website via your browser’s cookies.
- Complete an application form.
- Complete a website chat conversation.
- Undertake a phone conversation with us.
- Email or send letters to us.
- Register for one of our events.
- Participate in research surveys to help us understand you better and improve our products and services.
- Use our online services such as websites, social media and mobile device applications (‘Apps’).
We may also collect information on other businesses who have submitted an interest from places such as business directories and other commercially or publicly available sources e.g. to check or improve the information we hold (like your address) or to give better contact information if we are unable to contact you directly.
Personal data collected
Personal data means any information about an individual from which that person can be identified. It does not include any data which has been anonymised such that a person’s identity is removed. We collect, use, store and transfer different kinds of personal data.
We collect the information you give us when you register with us, email us, contact us and when requesting information. We require only the information we need to provide the service to you.
In the interest of your privacy, we only collect, use and retain information reasonably required for our legitimate business interests, such as dealing with queries.
Any additional information requested will be to help us improve our services, over and above the basic required information, and it will be clear on the form that your response is voluntary, and you are free not to provide us with more information if you would prefer not to do so.
How long do we keep this data?
We will hold your personal data on our systems for as long as is necessary for the relevant activity, as is set out in any relevant contract you hold with us, or until you inform us that you do now wish to receive any further communications, you unsubscribe from our system or we receive a bounce back from your email address.
Who has access to this data?
Authorised staff at our company. We may also be required to share this data with professional advisers and governing bodies for legal reasons.
Information that might be collected automatically
See our ‘Cookie Policy’ for further information.
We have taken every precaution to block all non-essential cookies until explicit consent has been given.
When you browse the website we may automatically collect information about your visit by using cookies. This information may include your device type, browser, IP address, how you came to the website or how you interacted with the website. This information may be used to monitor or improve website performance or deliver targeted advertising. Information from the cookie alone generally will not identify you personally and we will not use this information in connection with any personally identifiable information you have provided.
Use of third parties
We may store your data in third-party services so that we may provide our services to you, for example:
Cloud storage providers
When we make use of third parties we only provide the information they need to perform the service. They may only use your data for the exact purpose we specify to them and we work closely to ensure your privacy is secure and respected.
Other data
We may keep a record of data which is logged automatically by our ISP’s servers, and which we analyse. This includes your IP address, the URL you visited before ours, the URL you visit after leaving our site and which pages you visit on our site. We do not store or analyse this data in a way that identifies any individual.
Use of this information
We will use your gathered information in order to:
- Provide you with the services that you have requested.
- With your permission use your details to send you information about other products and services that may be of interest to you.
- Verify your identity.
- Analyse it so that we can administer, support, improve and develop our services for you.
- Obtain your views or comments on the services we provide and notify you about important changes or developments to our services.
Furthermore, where you have consented we might also use your information to let you know about other services we or a specially selected third party offer. We may contact you by post or telephone, as well as by e-mail. We may also send you newsletters containing general information regarding our services
You may ask us to remove you from our mailing lists at any time by emailing us at: office@visualise.org.uk. You may also contact us in order to exercise your option of correcting your details and of being removed from our mailing lists when we send you email alerts or other information.
Third-party websites
Any information, communications, or materials you submit to us via social media or third-party websites is done at your own risk without any expectation of privacy.
We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the parties that provide them.
Our website may include links to other websites, whose privacy practices may be different from ours. If you submit personally identifiable information to any of those sites your information is governed by their privacy policies.
We encourage you to carefully read the privacy policy of any website you visit.
You can withdraw your consent at any time by emailing: office@visualise.org.uk
What are your data protection rights?
Our company would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:
- The right to access – you have the right to request our company copies of your personal data. We may charge you a small fee for this service.
- The right to rectification – you have the right to request that our company correct any information you believe is inaccurate. You also have the right to request our company complete information you believe is incomplete.
- The right to erasure – you have the right to request that our company erase your personal data, under certain conditions.
- The right to restrict processing – you have the right to request that our company restrict the processing of your personal data, under certain conditions.
- The right to object to processing – you have the right to object to our company’s processing of your personal data, under certain conditions.
- The right to data portability – you have the right to request that our company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us:
Email: office@visualise.org.uk
Call us: +44 (0)131 475 2337 / (0)131 475 2310
Or write to us:
FAO Data Protection Officer
Visualise Scotland
Norton Park
57 Albion Road
Edinburgh
EH7 5QY
Privacy policies of other websites
Our company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website you should read its privacy policy.
Changes to our privacy policy
Our company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on the 29th November 2022.
How to contact us
If you have any questions about our company’s privacy policy, or the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us:
Email: office@visualise.org.uk
Call us: +44 (0)131 475 2337 / (0)131 475 2310
Or write to us:
FAO Data Protection Officer
Visualise Scotland
Norton Park
57 Albion Road
Edinburgh
EH7 5QY
How to contact the appropriate authority
While we hope that we can resolve any of your complaints, you do have the option to complain to the Information Commissioner’s Office (ICO) (whether or not you have exhausted our complaints procedure). Its contact details are as follows:
Website: https://ico.org.uk/
Call: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Postal address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Cookie Policy
We use cookies when you visit our site, but you can control these through your browser settings. You can find out how to manage cookies on your devices below.
What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are useful because they allow a website to recognise your device, and preferences and can be used to improve your online experience. You can find more information about cookies at www.aboutcookies.org.
Types of cookies we use:
Functional
These cookies are used to ensure you can correctly navigate our websites and play videos, listen to podcasts or share pages via social media.
Performance
These cookies are used to analyse trends, administer the website, track visitor movements and gather broad demographic information for aggregate use. We use the information to compile reports and to help us improve our websites. These cookies are not linked to personally identifiable information.
Targeting and advertising
The social media sharing functionality on certain web pages is provided by the third-party AddThis. As you navigate these pages or if you use the sharing buttons, AddThis will automatically set cookies. We have no control over the cookies that AddThis uses. You can opt-out of addthis.com cookies at http://www.addthis.com/privacy/opt-out.
We sometimes advertise our products, services and vacancies on third-party websites such as LinkedIn, Facebook, Twitter, Instagram, Google and Bing. To help us target our advertising we use cookies from those third parties on our websites to tell us which pages you clicked on and interacted with. Each third party uses its own tracking cookies. If you don’t want to be shown targeted advertising, some third-party sites allow you to request not to see messages from specific advertisers. These third-party cookies are not under our control so you should check the websites and cookie policies of any third parties.
Other technologies
If you register to receive updates by email, you will receive emails which will contain a web beacon. This will take the form of a small, transparent image, which is embedded in each email. It will be used to send information such as your IP address, when each email was viewed, from what device and which geo-location. We use information about email usage to compile reports and to help us improve our communications. Our websites may also collect your IP address which is routinely stored as part of web server log files for 14 days.
How to manage cookies
All recent versions of popular browsers give you a level of control over cookies. You can set your browser to accept or reject all, or certain, cookies. For instructions on how to manage cookies, please read the ‘Help’ section of your browser or visit our guide at www.aboutcookies.org. Please be aware that some areas of our website may not function after you have changed your cookie settings.
Opting out
At any point, you have the right to request that we do not process your personal information for any marketing purposes.
You can opt-out of the Google Display Advertising Features and customise Google Display Network ads using Ad Settings. As an added privacy measure, you can also use the Google Analytics opt-out browser add-on. However, please note that if you do this you may not be able to use the full functionality of this Website.
To remove other cookies from your PC, you can use these guides:
Internet Explorer: https://support.microsoft.com/en-us/kb/278835#/en-us/kb/278835
Chrome: https://support.google.com/chrome/answer/95647?hl=en
Safari: https://support.apple.com/kb/PH17191?locale=en_GB
Firefox: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
Further information
Cookie Directive: http://www.ico.gov.uk
Information about cookies: https://ico.org.uk/your-data-matters/online/cookies
Internet Advertising Bureau: http://www.youronlinechoices.eu
International Chamber of Commerce United Kingdom: https://iccwbo.uk/pages/privacy-policy
We utilise a number of different cookie variations that serve a number of different functions. These tables identify the types of cookies that we use and why we use them.
Cookies we use
The table below summarises the cookies we use on this site to help make sure our website delivers information and services securely.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
|
Name |
Provider |
Purpose |
Expiry |
Type |
|
rc::c |
This cookie is used to distinguish between humans and bots. |
Session |
HTML |
|
|
__sharethis_cookie_test__ |
This cookie determines whether the browser accepts cookies. |
Session |
HTTP |
|
|
CookieConsent |
Stores the user’s cookie consent state for the current domain |
1 year |
HTTP |
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
|
Name |
Provider |
Purpose |
Expiry |
Type |
|
collect |
Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels. |
Session |
Pixel |
|
|
_ga |
Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
2 years |
HTTP |
|
|
_gat |
Used by Google Analytics to throttle request rate |
1 day |
HTTP |
|
|
_gid |
Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
1 day |
HTTP |
|
|
_hjid |
Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. |
Persistent |
HTML |
|
|
_hjTLDTest |
Detects the SEO-ranking for the current website. This service is part of a third-party statistics and analysis service. |
Session |
HTTP |
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.
|
Name |
Provider |
Purpose |
Expiry |
Type |
|
st_samesite |
c.sharethis.mgr.consensu.org |
Used by ShareThis to track visitor’s website navigation and preferences – This is used for internal statistics and marketing. |
Session |
HTTP |
|
IDE |
Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. |
1 year |
HTTP |
|
|
r/collect |
This cookie is used to send data to Google Analytics about the visitor’s device and behavior. It tracks the visitor across devices and marketing channels. |
Session |
Pixel |
|
|
test_cookie |
Used to check if the user’s browser supports cookies. |
1 day |
HTTP |
|
|
_hjIncludedInSample |
Determines if the user’s navigation should be registered in a certain statistical placeholder. |
Session |
HTTP |
|
|
GPS |
Registers a unique ID on mobile devices to enable tracking based on geographical GPS location. |
1 day |
HTTP |
|
|
VISITOR_INFO1_LIVE |
Tries to estimate the users’ bandwidth on pages with integrated YouTube videos. |
179 days |
HTTP |
|
|
YSC |
Registers a unique ID to keep statistics of what videos from YouTube the users have seen. |
Session |
HTTP |
|
|
yt-remote-cast-installed |
Stores the user’s video player preferences using embedded YouTube video |
Session |
HTML |
|
|
yt-remote-connected-devices |
Stores the user’s video player preferences using embedded YouTube video |
Persistent |
HTML |
|
|
yt-remote-device-id |
Stores the user’s video player preferences using embedded YouTube video |
Persistent |
HTML |
|
|
yt-remote-fast-check-period |
Stores the user’s video player preferences using embedded YouTube video |
Session |
HTML |
|
|
yt-remote-session-app |
Stores the user’s video player preferences using embedded YouTube video |
Session |
HTML |
|
|
yt-remote-session-name |
Stores the user’s video player preferences using embedded YouTube video |
Session |
HTML |
Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.
|
Name |
Provider |
Purpose |
Expiry |
Type |
|
_hjAbsoluteSessionInProgress |
Pending |
1 day |
HTTP |
How do we use them?
We use cookies for:
- Essential operations, like site navigation.
- Allowing you to add items to your shopping bag or to your Saved Items.
- User logins for site admins.
- Analysing visitor numbers and behaviours, such as what pages are frequently visited.
- Assessing the success of our advertising campaigns, offers and communications.
- Allowing you to interact with us via the chat field.
For full information on how we use your data, read our ‘Privacy Policy’ above.
What types of cookies do we use?
There are four main types.
(1) Site functionality cookies – these allow you to navigate the site and use our features, such as “Add to Bag” and “Save for Later”.
(2) Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
(3) Customer preference cookies – when you’re browsing or shopping on ASOS, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
(4) Interactive Cookies – these cookies allow the chat function to work as part of the consolation.
How to manage cookies
Most browsers allow you to manage cookies saved on your device – just head to the help section of your browser. But don’t forget, if you modify your settings to block all cookies, you may not be able to access parts of our site or our service.
When you visit the Site we may store some information (commonly known as a “cookie”) on your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. Passwords and credit card numbers are not stored in cookies.
A cookie helps you get the best out of the Site and helps us to provide you with a more customised service. We use cookies for the following purposes:
- So that you will not have to re-enter your details each time you visit the Site.
- To track how the Site is used and to improve and update our content.
You can block or erase cookies from your computer if you want to (your browser’s help screen or manual should tell you how to do this), but certain parts of the Site may be reliant on the use of cookies to operate correctly and may not work correctly if you set your browser not to accept cookies
Most browsers are automatically set to accept cookies and you should be able to restrict or disable them if you wish by adjusting the settings on your browser. This will however affect your use of the areas of our site that use persistent cookies, such as the login areas.
We do not use ‘spyware’, that is web bugs or hidden identifiers or other similar devices to gain access to information, store hidden information or to trace your activities. For more information about cookies and instructions on how to adjust your browser settings to restrict or disable cookies, see the IAB website at http://www.allaboutcookies.org/
Google Analytics
The site uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses cookies (text files placed on your computer) to help the website operators analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.
Google will not associate your IP address with any other data held by Google.
By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Other data
We may keep a record of data which is logged automatically by our ISP’s servers, and which we analyse. This includes your IP address, the URL you visited before ours, the URL you visit after leaving our site and which pages you visit on our site. We do not store or analyse this data in a way that identifies any individual.
Use of this information
We will use your gathered information in order to:
- Provide you with the goods or services that you have requested with your permission.
We will use your details to:
- Send you information about other products and services that may be of interest to you.
- Verify your identity.
- Analyse it so that we can administer, support, improve and develop our services to you.
- Obtain your views or comments on the services we provide.
- Notify you about important changes or developments to our services
Further, where you have consented, we might also use your information to let you know about other services which we or a specially selected third party offers. We may contact you by post or telephone, as well as by e-mail. We may also send you newsletters containing general information regarding our services
You may ask us to remove you from our mailing lists at any time by writing to us at our registered office. You may also contact us in order to exercise your option of correcting your details and of being removed from our mailing lists when we send you email alerts or other information.
Questions
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via:
email: office@visualise.org.uk
Call us: +44 (0)131 475 2337 / (0)131 475 2310
Or write to us:
FAO Data Protection Officer
Visualise Scotland
Norton Park
57 Albion Road
Edinburgh
EH7 5QY